When responding to referrals from other Doors, NWD
stakeholders and Door representatives requested that each Door set a timeframe
in which the participant can expect to be contacted after the referral occurs.
This will allow staff providing the referral to provide a timeframe for
follow-up and will ensure that the participant knows when to take action if
he/she does not hear from the Door(s) who received the referral.
With the exceptions of DVR, HCOA, and MQD, all Doors utilizing the Referral Tool have agreed to initially contact participants
within two business days of receiving the referral. These time frame agreements
are summarized in Exhibit 3.
Exhibit 3: Summary of Timeframes for Responding to Referrals
|
Agency |
Days to Respond to a
Referral |
|
AMHD |
2 business days |
|
ADRC- EAD |
2 business days |
|
ADRC- HCOA |
7 calendar days |
|
ADRC- KAEA |
2 business days |
|
ADRC- MCOA |
2 business days |
|
ATRC |
2 business days |
|
CIL- Access to Independence |
2 business days |
|
CIL- Aloha Independent Living Hawai‘i |
2 business days |
|
CSHNB |
2 business days |
|
DDD |
2 business days |
|
DVR |
14 calendar days |
|
GOV-H |
2 business days |
|
HDSP |
2 business days |
|
MQD |
5 business days |
|
OVS |
2 business days |
|
SHIP |
5 business days |
|
VHA |
2 business days |
DVR has an internal policy that staff have 14 calendar days
to act on a referral, however they typically contact individuals sooner. HCOA
will contact participants within seven calendar days of receiving the referral.
MQD has agreed to respond to referrals within five business days of receiving
the referral. Both agencies have recommended providing the participant with the
agency contact number in addition to generating the online referral in the event
that the participant experiences an emergency and needs to contact the agency
sooner.
